Privacy Policy
Last updated: May 2026
This website is operated by CV Laundry Express Service. This Privacy Policy explains how we collect, use, store, and protect customer information when customers use https://seminyaklaundry.com, contact us through WhatsApp, or use our laundry pickup and delivery services.
By using our website or placing an order, the customer agrees to this Privacy Policy.
1. Information We Collect
CV Laundry Express Service may collect customer information needed to process laundry pickup and delivery orders, including:
– Customer name
– Phone number
– Email address
– Pickup address
– Delivery address
– Hotel, villa, or accommodation details
– Order details
– Laundry service type
– Pickup and delivery instructions
– Payment method or payment confirmation details
– Customer messages or support requests
We may also collect basic website usage information, such as browser type, device type, pages visited, and general analytics data.
2. How We Use Customer Information
We use customer information to:
– Confirm laundry orders
– Arrange pickup and delivery
– Communicate with customers by WhatsApp, phone, email, or website form
– Calculate and confirm service pricing
– Send weight, price, payment, or order updates
– Confirm payment status
– Provide customer support
– Improve our services and website
– Keep internal business records
– Comply with legal, tax, accounting, payment, or regulatory requirements
3. Payment Information
CV Laundry Express Service may use payment providers or payment methods such as cash on delivery, PayPal, Wise, Revolut, bank transfer, or other available payment options.
We do not store customer card details on our website.
Payment information may be processed by third-party payment providers according to their own privacy and security policies.
4. Sharing Customer Information
We do not sell or rent customer personal information.
We may share customer information only when needed to provide our services, including with:
– Internal staff
– Drivers or delivery staff
– Laundry operations staff
– Payment providers
– Website hosting, form, communication, or analytics providers
– Professional advisers, legal advisers, accountants, or authorities when required by law
Only information necessary to complete the service or meet legal requirements is shared.
5. WhatsApp and Customer Communication
Customers may contact us through WhatsApp or other communication channels.
Messages may include order details, pickup and delivery instructions, price confirmation, payment confirmation, and customer support information.
We use this information only to process the order and provide customer support.
6. Data Protection
We take reasonable steps to protect customer information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no internet-based system is completely secure, and customers should avoid sending unnecessary sensitive personal information.
7. Data Retention
We keep customer information only as long as needed for service, customer support, accounting, legal, tax, payment, or business record purposes.
When information is no longer needed, we may delete, anonymize, or securely store it according to our business and legal requirements.
8. Customer Rights
Customers may contact us to request access to, correction of, or deletion of their personal information, subject to legal, accounting, payment, or operational requirements.
9. Marketing Communication
We may contact customers with service updates, order-related messages, or occasional promotional information.
Customers may request to stop receiving promotional messages at any time.
10. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites.
11. Changes to This Privacy Policy
CV Laundry Express Service may update this Privacy Policy from time to time. The updated version will be posted on this page with the latest update date.
12. Contact
For questions about this Privacy Policy or customer data, please contact:
CV Laundry Express Service
Website: https://seminyaklaundry.com
Email: hello@seminyaklaundry.com
WhatsApp: +6281216206321
Address: Jl. Eka Laweya No.05, Legian, Kuta, Bali, 80361
